Hospital outreach training · NDIS providers

Hospitals are full of your future clients. Be the provider they call.

Right now, Australian hospitals are holding patients who are medically ready to leave and waiting on disability supports. Referral Ready trains your rep to walk in, follow the rules that matter, and earn a standing place on the list discharge planners actually use.

Get access Try the live demo

Self-paced · about 2 hours · one payment, lifetime access

Personalised to your org
The Referral Ready course dashboard: progress ring, continue card and the nine-module list
Personalised pocket card: your 30-second pitch

The problem

Winning hospital referrals is a craft almost nobody teaches.

You've probably said at least one of these.

“We visited three hospitals, left brochures everywhere, and heard nothing.”

Brochures don't generate referrals. A discharge planner who knows your rep's name does, and there is a method to getting there.

“The social worker said they're not allowed to recommend us.”

They're not. The course teaches you the participant-choice rule and how to win inside it, because your competitors don't understand it either.

“We don't know who to talk to, or what we're even allowed to do on a ward.”

You'll learn the discharge machinery, who really influences provider options, and the conduct rules that keep you welcome on the ward.

What you'll learn

Walk out of module nine knowing exactly what to do on Monday.

  • The hospital's language. EDDs, discharge delays, Health Liaison Officers, the 4-day and 30-day NDIA commitments.
  • Mapping and tiering a patch. Every hospital worth visiting, ranked by referral value, on a route you can sustain.
  • Compliance under pressure. Gift rules, privacy, patient-contact boundaries and the NDIS Code of Conduct.
  • The 30-second and 2-minute pitches. In your rep's own name, plus the two golden questions.
  • The ten objections. From "we can't recommend providers" to "we've been burnt before", with answers that hold up.
  • The follow-up habit. The log, the same-evening email, the monthly cadence, and handling the referral itself.
Real lesson, real scripts A real Referral Ready lesson on a phone: module 4, inside the hospital
Try it, type anything

Personalisation

Type a name and watch the course rewrite itself.

Every script, card, template and the certificate carries your rep's name and your organisation. Try it:

“I'm Sarah from BrightCare Supports. We're an NDIS provider working across your area, and we support hospital discharges. The thing we're proudest of is speed: every referral gets an answer the same business day, because we know what a discharge delay costs a ward.”

That's the opening of your 30-second pitch, one of eleven scripts the course hands your rep, word for word, under their name. Module 2 makes sure the speed promise is one your organisation can keep.

Curriculum

Nine short modules, in the order a patch gets built.

Short lessons with field tips from real hospital outreach, each finished with a scenario quiz. Pass everything to unlock the final assessment and your certificate.

01

The mission: how hospital referrals really work

The discharge-delay problem, the participant-choice rule, and what success looks like on the ground.

8 min
02

Know your organisation cold

Your facts card, services in discharge language, plan-management types, and the promises you may and may never make.

10 min
03

Map your patch

Tier every hospital by referral value, with a worked thirteen-hospital example, and plan a sustainable route.

12 min
04

Inside the hospital

The discharge machinery, the NDIA's hospital teams, the over-65 rule stated correctly, and who is worth your time.

12 min
05

The rules that keep you welcome

Corridor scenarios covering appointments, privacy, the no-gifts rule and honesty.

12 min
06

The visit, start to finish

Preparation, the ten steps, the two golden questions, and a complete annotated visit transcript.

10 min
07

Scripts, word for word

Eleven scripts in your rep's name: phone-ahead, front desk, pitches, voicemail, and the delicate situations.

12 min
08

Objection handling

The ten lines every rep hears, and the answers that keep the door open.

10 min
09

Follow-up that wins

The log, the cadence, realistic expectations on time-to-first-referral, and handling the referral itself.

8 min
FN

Final assessment and certificate

Fifteen questions across the whole course. Pass at 80% and your certificate is issued instantly.

15 min

About two hours all up, self-paced

The toolkit

Cards for the car. Templates for the follow-up.

Your rep finishes the course holding the working documents, already personalised.

Four pocket cards

The pitch, the six rules, objection answers and the visit-day checklist, generated with your rep's name and your organisation, saved straight to their phone.

Seven templates

  • Three follow-up and introduction emails, ready to copy
  • A printable facts-card worksheet
  • A weekly visit log sheet
  • A referral form with the consent line included
  • The one-page referrer flyer structure that wards keep on file
Pocket card: your 30-second pitch, personalised Pocket card: the six rules that keep you welcome

Who it's for

Built for the person who'll actually do the visits.

New and growing providers. You have capacity and no referral flow. This is a direct, legitimate route to the people who see NDIS participants every day.

The team member becoming "the outreach person". Hand them a method, scripts in their own name, and the rules that keep them safe on a ward.

Unregistered providers. The course teaches the plan-management mechanics that decide who you can serve, and exactly how to say "we're unregistered" with confidence.

An honest note on timelines

This is a system, not a magic trick. A well-run patch typically produces its first referral in the second to fourth month, and the course says so plainly, because reps who expect week-one referrals quit in week three. What you get is the method that gets the first referral to arrive, and the habits that keep them coming.

Not ready to buy? Start with the free checklist.

The hospital outreach starter checklist: what to prepare, who to call, and the rules for your first visit, on one printable page.

Get the free checklist

One referral pays for the course many times over.

A single ongoing NDIS client can be worth tens of thousands of dollars a year to a provider. This is the training that puts your rep in the rooms where those clients are waiting.

Single seat

$249 AUD · one-off

  • The full nine-module course and final assessment
  • Scripts, cards, templates and certificate in your rep's name
  • Lifetime access, come back to any module anytime

Card, PayPal, Apple Pay or Google Pay. Instant access.

For teams

Team of five

$799 AUD · one-off

  • Five seats, each personalised to its owner
  • Every rep trained and assessed on the same method and rules
  • Lifetime access for the whole team

Card, PayPal, Apple Pay or Google Pay. Five codes, instantly.

One payment, lifetime access. No subscription and no renewals, and every module, script and template stays open to your team for refreshers. Want to look first? Preview the whole course live, free and without an account.

Common questions

Straight answers about scope, time and what the certificate is.

Can't find what you're looking for? Email info@ndisreferralready.com.au or send us a message.

Does this work outside NSW?
Yes. The NDIA discharge machinery is national: Health Liaison Officers, discharge delegates, and the 4-day and 30-day commitments. So are the NDIS Code of Conduct and the no-gifts culture of health services. Where the course uses NSW-specific names, like the "Waiting for What" delay log, it says so explicitly, and the resources section links every state health service so you can confirm your local equivalents.
We're unregistered. Is it still relevant?
Yes. Module 2 teaches the three plan-management types and exactly which participants an unregistered provider can serve (plan-managed and self-managed, which is most plans), including the script for owning it cleanly in conversation.
How long does it take?
About two hours of lessons and quizzes. Most people spread it across a week alongside booking their first visits. Everything stays open afterwards for refreshers, and the toolkit is designed for the car park, not the classroom.
Is the certificate an official NDIS credential?
No, and we say so on the certificate itself. It is an internal training credential showing your rep completed this course and passed the final assessment at 80% or better. It is not an NDIS Commission, NDIA or health-service qualification.
Can several team members do the course?
Yes. The team plan gives you one code that five people can each sign up with, so every rep gets scripts, cards and a certificate in their own name. Need more than five seats? Send us a message and we will sort out a larger licence.
How do we contact you?
Use the message form on this page, or email info@ndisreferralready.com.au. Either reaches us directly and we answer every message ourselves, usually within a business day.
How do accounts work?
You sign up with your access code, and your course personalises to your name and organisation immediately. Your account and progress sync across devices, so start on the laptop and revise in the hospital car park on your phone. Forgot your password? There's a reset link on the login screen.
Can we see it before we buy?
Yes, and we'd rather you did. The live preview on the home page opens the real course interface with real lesson content and a working quiz, no account and no payment needed. If anything is still unclear after that, send us a message and we'll answer it properly before you spend anything.
Code on screen in 60 seconds

Make hospitals your referral channel.

Pay by card, PayPal, Apple Pay or Google Pay and your access code appears on screen straight away, no waiting on anyone. One payment, lifetime access.

I have a code, let's go Still deciding? Try the demo

Questions first, or need an invoice for your organisation? or email info@ndisreferralready.com.au