For NDIS providers · Australia

Hospitals are full of your future clients. Learn to be the provider they call.

Every ward has patients who are medically ready to leave and stuck waiting for disability supports. Referral Ready teaches your team how to walk into any hospital, compliantly and confidently, and earn a permanent place on the list of providers that discharge planners trust.

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Self-paced · about two hours · personalised to your organisation

A personalised pocket card showing a rep's 30-second hospital pitch The Referral Ready course dashboard on a phone
9 modules + final assessment 46 scenario quiz questions 4 pocket cards, personalised 7 templates and printables 1 certificate with your name on it

The problem

Winning hospital referrals is a craft. Almost nobody teaches it.

If any of these sound familiar, this course was built for you.

“We visited three hospitals, left brochures everywhere, and heard nothing.”Because flyers are not the unit of progress. Relationships are, and there is a method to building them.
“The social worker said they're not allowed to recommend us.”They're not. The course teaches you the participant-choice rule and how to win inside it, because your competitors don't understand it either.
“We don't know who to talk to, or what we're even allowed to do on a ward.”You'll learn the discharge machinery, who actually influences provider options, and the conduct rules that keep you welcome instead of banned.

What you'll learn

Walk out of module nine knowing exactly what to do on Monday.

Speak the hospital's language

EDDs, discharge delays, Health Liaison Officers, Requests for Service, the 4-day and 30-day NDIA commitments. Sound like an insider, not a salesperson.

Map and tier your patch

Find every hospital worth visiting, rank them by referral value using ward types, and plan a route you can actually sustain.

Stay compliant everywhere

The gift rules, privacy law, patient-contact boundaries and the NDIS Code of Conduct, taught as scenarios so your reps get it right under pressure.

Deliver a pitch that lands

A 30-second and a 2-minute pitch in your own name, plus the two golden questions that turn a pitch into a relationship.

Handle every objection

Ten real objections with honest, warm answers, from "we can't recommend providers" to "we've been burned before".

Follow up like a professional

The logging habit, the same-evening email, the monthly cadence, and what to do the moment a real referral arrives.

Personalised, properly

Type your name. Watch the course become yours.

Every script, card, template and the certificate carries your rep's name and your organisation. Try it:

“I'm Sarah from BrightCare Supports. We're an NDIS provider working across your area, and we support hospital discharges. The thing we're proudest of is speed: every referral gets an answer the same business day, because we know what a discharge delay costs a ward.”

That's the opening of your 30-second pitch, one of eleven scripts the course hands your rep, word for word, in their voice.

Curriculum

Nine modules. One method.

Short lessons with field tips from real hospital outreach, each finished with a five-question scenario quiz. Pass everything to unlock the final assessment and your certificate.

01

The mission: how hospital referrals really work

The discharge-delay problem, the participant-choice rule, and what success actually looks like.

8 min
02

Know your organisation cold

Your facts card, services in discharge language, plan-management types, and the promises you may and may never make.

10 min
03

Map your patch

Tier every hospital by referral value, with a worked thirteen-hospital example, and plan a sustainable route.

12 min
04

Inside the hospital

The discharge machinery, the NDIA's hospital teams, the over-65 rule stated correctly, and who is worth your time.

12 min
05

The rules that keep you welcome

Appointments, privacy, the no-gifts rule, and honesty, taught as corridor scenarios.

12 min
06

The visit, start to finish

Preparation, the ten steps, the two golden questions, and a complete annotated visit transcript.

10 min
07

Scripts, word for word

Eleven scripts in your rep's name: phone-ahead, front desk, pitches, voicemail, and the delicate situations.

12 min
08

Objection handling

The ten lines every rep hears, with honest answers that build trust instead of burning it.

10 min
09

Follow-up that wins

The log, the cadence, honest expectations on time-to-first-referral, and handling the referral itself.

8 min
★

Final assessment and certificate

Fifteen questions across the whole course. Pass at 80% and your certificate is issued instantly.

15 min

The toolkit

Cards for the car. Templates for the follow-up.

The course doesn't just tell your rep what to do, it hands them the working documents, personalised and ready.

Pocket card: your 30-second pitch, personalised
Pocket card: the six rules that keep you welcome

Four pocket cards

The pitch, the six rules, objection answers and the visit-day checklist, generated with your rep's name and your organisation, saved straight to their phone.

Seven templates

  • Three follow-up and introduction emails, ready to copy
  • A printable facts-card worksheet
  • A weekly visit log sheet
  • A referral form with the consent line included
  • The one-page referrer flyer structure that wards actually keep

Who it's for

Built for the person who'll actually do the visits.

New and growing providers

You have capacity and no referral flow. This is the fastest legitimate route to the people who see NDIS participants every day.

The team member becoming "the outreach person"

Give them a method, scripts in their own name, and the compliance guardrails, instead of a car full of brochures and good luck.

Unregistered providers

The course teaches the plan-management mechanics that decide who you can serve, and exactly how to say "we're unregistered" with confidence.

An honest note on timelines. This is a system, not a magic trick. A well-run patch typically produces its first referral in the second to fourth month, and the course says so plainly, because reps who expect week-one referrals quit in week three. What you get is the method that makes the referral day arrive, and the habits that make it repeat.

Pricing

One referral pays for it. Many times over.

A single ongoing NDIS client is worth tens of thousands of dollars a year to a provider. This is the training that puts your rep in the rooms where those clients are waiting.

Single seat

$249 AUD

  • The full nine-module course and final assessment
  • Scripts, cards, templates and certificate in your rep's name
  • Lifetime access, including refreshers

Card, PayPal, Apple Pay or Google Pay. Instant access.

Team of five

$799 AUD

  • Five seats, each personalised to its owner
  • Every rep certified on the same method and rules
  • Lifetime access for the whole team

Card, PayPal, Apple Pay or Google Pay. Five codes, instantly.

14-day money-back guarantee. If it isn't for you, send us a message within 14 days and we refund it in full. No questions, no hoops.

FAQ

Questions, answered straight.

Does this work outside NSW?
Yes. The NDIA hospital discharge machinery, the Health Liaison Officers, discharge delegates and the 4-day and 30-day commitments, is national, and so are the NDIS Code of Conduct and the no-gifts culture of health services. Where the course uses NSW-specific names, like the "Waiting for What" delay log, it says so explicitly, and the resources section links every state health service so you can confirm your local equivalents.
We're unregistered. Is it still relevant?
Yes. Module 2 teaches the three plan-management types and exactly which participants an unregistered provider can serve (plan-managed and self-managed, which is most plans), including the script for owning it cleanly in conversation.
How long does it take?
About two hours of lessons and quizzes. Most people spread it across a week alongside booking their first visits. Everything stays open afterwards for refreshers, and the toolkit is designed for the car park, not the classroom.
Is the certificate an official NDIS credential?
No, and we say so on the certificate itself. It is an internal training credential showing your rep completed this course and passed the final assessment at 80% or better. It is not an NDIS Commission, NDIA or health-service qualification.
Can several team members do the course?
Yes. The team plan gives you one code that five people can each sign up with, so every rep gets scripts, cards and a certificate in their own name. Need more than five seats? Send us a message and we will sort out a larger licence.
How do accounts work?
You sign up with your access code, and your course personalises to your name and organisation immediately. Your account and progress sync across devices, so start on the laptop and revise in the hospital car park on your phone. Forgot your password? There's a reset link on the login screen.
What if it isn't for us?
Every purchase has a 14-day money-back guarantee. Send us a message within 14 days and we refund it in full, no questions and no hoops.

Get access

Ready to make hospitals your referral channel?

Pay by card, PayPal, Apple Pay or Google Pay and your access code appears on screen straight away, no waiting on anyone. Backed by the 14-day money-back guarantee.

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